chapmanbdsp Avoids the Classic Software Updating Headache with CQi

chapmanbdsp

About chapmanbdsp
chapmanbdsp is an independent design consultancy with over 50 years of experience in building services engineering, environmental design, and vertical transportation. The company has worked on iconic projects across 32 countries and is renowned for its integrated and holistic approach to design.

Long-standing Partnership with Symetri
chapmanbdsp and Symetri have had a strong working relationship for many years. Symetri has supported chapmanbdsp with hardware, software, and IT solutions, including a major infrastructure refresh. Richard Andrews, IT Manager at Chapmanbdsp, values the partnership for Symetri’s proactive approach to identifying technology solutions that benefit the company.

The Challenge: Managing Software Updates
chapmanbdsp faced a significant challenge when it came to keeping their software up to date across 150 Autodesk Revit and AutoCAD users. The problem was exacerbated by the adoption of Autodesk Construction Cloud and Desktop Connector, which required manual updates across each workstation. As Richard Andrews explained, the manual process created version compatibility issues, leading to inefficiencies, slowdowns, and the risk of project delays. The update process was time-consuming and placed a heavy burden on Chapmanbdsp’s small IT team.

The Solution: CQi for Efficient Software Management
Symetri introduced chapmanbdsp to CQi, Symetri’s proprietary solution for automated software updates and CAD configuration management. With CQi, updates are applied remotely, ensuring consistency across all workstations. The process is entirely managed by Symetri, with no involvement from Chapmanbdsp's IT team. Updates are carried out during off-hours, meaning users can start their day with all software up-to-date and running smoothly.

The Results
Since implementing CQi, chapmanbdsp has experienced significant improvements:

• Time savings: The need for manual updates across all workstations has been eliminated, saving hundreds of hours each year.

• No disruption: Updates are deployed out of office hours, so there’s no disruption to the team's daily tasks.

• Consistency: All users are always on the same version, eliminating the risk of version conflicts and ensuring project continuity.

• Confidence: Richard and his team now have the peace of mind that all software is always up-to-date and in sync, without any intervention on their part.