At Symetri, we understand the importance of your investment and are therefore committed to customer support.
Our Support agreements include:
As part of our commitment to improving customer support and service our UK team will be attending training on between 29th January & 1st February and will be unable to offer support during these dates. If the case is urgent please email support firstname.lastname@example.org. highlighting as urgent, and we will do our best to respond as soon as we can. If the case isn't urgent we will respond on our return.
“Symetri will always be in my mind whenever a situation arises where we need your help in the future as I do not have a bad word so say about yourselves. You have all helped me somewhere down the line and I just wanted to let you know that I appreciate the efforts all of you have gone through to get the issues that had arisen, resolved! And further then taught me how to fix them in the future. You’ve all been amazing. Keep it up.”
“With the support service, you get help fast via telephone or email when you get stuck and can’t solve something yourself. Time is money. For difficult problems, you can order and get a unique technical study conducted that provides specific simulation guidelines. This is extremely valuable as you then know that you are simulating your products in the optimal way. Symetri is fantastic in its resoluteness to always want to solve a problem.”
“On a scale of 1-10, I give Symetri Support a strong 11. I always get help when I need it, and the support I get means that I can make the most of the products we use and at the same time save time in my work. I definitely recommend other companies that don’t have Symetri Support today to use it!”