Symetri Support

Committed customer support, your investment is safe with us

What will you get with Symetri Support agreement?

At Symetri, we understand the importance of your investment and are therefore committed to customer support.

Our Support agreements include:

  • Four service levels; Gold, Silver, Bronze and Data Management with guaranteed response time.

  • Technical expertise in local languages (Danish, Finnish, Norwegian, Swedish and English).

  • Additional Support services on request, for example On-Site Support and Scheduled technology briefings. 

Symetri support helps companies and individuals work smarter

“Symetri will always be in my mind whenever a situation arises where we need your help in the future as I do not have a bad word so say about yourselves. You have all helped me somewhere down the line and I just wanted to let you know that I appreciate the efforts all of you have gone through to get the issues that had arisen, resolved! And further then taught me how to fix them in the future.  You’ve all been amazing. Keep it up.”
Adam Lester, Systems Manager
“With the support service, you get help fast via telephone or email when you get stuck and can’t solve something yourself. Time is money. For difficult problems, you can order and get a unique technical study conducted that provides specific simulation guidelines. This is extremely valuable as you then know that you are simulating your products in the optimal way. Symetri is fantastic in its resoluteness to always want to solve a problem.”
Johan Gyllenberg, Ekovent AB
“On a scale of 1-10, I give Symetri Support a strong 11. I always get help when I need it, and the support I get means that I can make the most of the products we use and at the same time save time in my work. I definitely recommend other companies that don’t have Symetri Support today to use it!”
Håkan Bälter, Scanmast AB

How to get in touch with our support as an existing support customer?

 

    1. Log your support request via Symetri Customer Portal.
    2. To raise a Case via email, please use the following address: support@symetri.co.uk 
    3. To raise a Case by Telephone, please call the following number: 0191 22 33 566

Establish connection with Symetri HelpDesk

Click to open TeamViewer


 

 

 

 

Contact us for more information about support

Craig Snell
Craig Snell
Product Design & Lifecycle