Resource
Fully-staffed certified support desk technicians
IT Solutions
IT Support
If something has gone wrong and you need to speak to our expert support team, or you’d like to monitor and prevent issues from occurring, our support services are here to help.
Our support services are here to help
We do more than just supply the IT equipment and software you need; we offer a range of IT support packages to keep your infrastructure all running smoothly with optimum performance and minimum downtime. We also make it easy for you to contact our expert helpdesk engineers whenever the need arises.
Response
We track every call and email that comes in and categorise them based on severity, with a target of responding to all critical enquiries within 15 minutes.
Reliability
Serving over 400 Buildings & Infrastructure and Product Design & Engineering organisations; managing over 600 servers and almost 3000 workstations.
Regularity
Our regularly scheduled maintenance actions will prevent breakdowns and failures of equipment or applications. We also provide constant monitoring services for the hardware and applications that make up your network.
Our levels of support
Bronze Plus Support Package
- Unlimited Telephone and Email Support
- Unlimited Remote Support
- Proactive Monitoring
- Patching (Microsoft Windows)
- Housekeeping
Gold Support Package
- Unlimited Telephone and Email Support
- Unlimited Remote Support
- On-site Support
- Emergency Loan Equipment*
- Proactive Monitoring
- Patching (Microsoft Windows)
- Housekeeping
*Loan Equipment is subject to availability and warranty. Where loan equipment is provided, it will not necessarily be of the same specification and performance of the original equipment it temporarily replaces. Rather it is designed as a measure to keep the customer business operating in an emergency.
Silver & Bronze packages are available to existing customers only upon request. In addition to our IT support services, we also offer consultancy services to help you install, implement and manage your IT investments, and even build you a bespoke system if required.