IT Solutions

IT Support

If something has gone wrong and you need to speak to our expert support team, or you’d like to monitor and prevent issues from occurring, our support services are here to help.

Our support services are here to help

We do more than just supply the IT equipment and software you need; we offer four IT support packages to keep your infrastructure all running smoothly with optimum performance and minimum downtime. We also make it easy for you to contact our expert helpdesk engineers whenever the need arises.

Resource

14 full-time certified support desk technicians

Response

We track every call that comes in and every email we receive, with a target of responding to 90% of all enquiries within one hour.

Reliability

Serving over 400 Buildings & Infrastructure and Product Design & Engineering organisations; managing over 200 servers and almost 600 workstations.

Regularity

Our regularly scheduled maintenance actions will prevent breakdowns and failures of equipment or applications. We also provide constant monitoring services for the hardware and applications that make up your network. 

Our levels of support

  • Unlimited Telephone and Email Support
  • Unlimited Remote Support
  • Unlimited Telephone and Email Support
  • Unlimited Remote Support
  • Proactive Monitoring
  • Patching (Microsoft, Autodesk and Adobe)
  • Housekeeping
  • Unlimited Telephone and Email Support
  • Unlimited Remote Support
  • On-site Support
  • Emergency Loan Equipment*
  • Unlimited Telephone and Email Support
  • Unlimited Remote Support
  • On-site Support
  • Emergency Loan Equipment*
  • Proactive Monitoring
  • Patching (Microsoft, Autodesk and Adobe)
  • Housekeeping

*Loan Equipment is “subject to availability”, and where loan equipment is provided it will not necessarily be of the same specification and performance of the original equipment it temporarily replaces.  Rather it is designed as a measure to keep the customer business operating in an emergency.

Contact us

To get in touch with support, please email support@symetri.co.uk or call 0345 370 1400. For new support contract enquiries, please fill in the form below.

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