Support - License issues logging into Vault

When logging into Vault from Inventor, AutoCAD or any other Autodesk application having a Vault Addin, the message appears:
"The license obtained is incompatible with the server."

Support - License issues logging into Vault

Vault is registered as the wrong edition (Basic, Workgroup, Professional) in the Mircrosoft® Windows Registry or certain registry keys are missing.

Following steps solved the issue:
• Launch windows registry with regedit.exe
• Go to folder "HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\PLM\Autodesk Vault xx.0\"
• Edit the key "Edition"
• Change the value from "Basic" to "Workgroup" or "Professional"
• Save the changed value with press button "ok"
• Restart Autodesk Inventor 20xx and log in into Vault


Vulnerability Management

18 June 2024

To ensure that your network and endpoints are secure, you need to ensure that vulnerabilities are patched, and devices configured to ensure that the risk of a threat is lowered.

Learn more