Support - License issues logging into Vault

Issue:
When logging into Vault from Inventor, AutoCAD or any other Autodesk application having a Vault Addin, the message appears:
"The license obtained is incompatible with the server."

Support - License issues logging into Vault

Causes: 
Vault is registered as the wrong edition (Basic, Workgroup, Professional) in the Mircrosoft® Windows Registry or certain registry keys are missing.

Solution:
Following steps solved the issue:
• Launch windows registry with regedit.exe
• Go to folder "HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\PLM\Autodesk Vault xx.0\"
• Edit the key "Edition"
• Change the value from "Basic" to "Workgroup" or "Professional"
• Save the changed value with press button "ok"
• Restart Autodesk Inventor 20xx and log in into Vault

Blog

Understanding Autodesk Vault Purging

26 July 2024

With the release of Vault Professional 2025, users can now purge their files as part of a lifecycle, making this a more seamless process and part of a standard user workflow. However, purging has been available either per file and initiated by the user or on the entire vault initiated by a server administrator.

Learn more