Autodesk launched a new transaction process to customers who purchase subscriptions in Australia in November 2023. Following a successful trial, they have announced a go-live date of 10th June 2024 for the US & Canada. No timeline has been shared for other geographies, but Autodesk does intend to roll the new process out globally over the next 2 years.
In the new process, Symetri are still involved in all phases of the pre-and post-sales experience except for the actual order and payment transaction, which happens directly between the customer and Autodesk as it does with Flex today. Symetri will still have responsibility for all post-sales activities such as onboarding, training and support. The process for buying other third-party software, Symetri Tech, or our own services remains unchanged.
There is no action to take for our UK and European customers at this time, but we will share more insights and valuable resources to help you prepare and master the new process once Autodesk announces a go live dates for the other regions.
If you have any further queries or concerns before then, please don’t hesitate to contact your account manager or call us on 0345 370 1444.
We look forward to helping you work smarter through this transition.
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