Named Support Contacts
You speak to the same experts, not a random queue each time.
Excitech has become Symetri
In January 2020, Excitech was acquired by Addnode Group, the owner of Symetri, Europe’s leading provider of software and services for design and engineering activities.
Excitech has now become Symetri, operating as one company since the beginning of January 2021. Please rest assured it is business as usual for us and your service experience will not be impacted.
Symetri Support
Support That Grows With Your Business
Your Software. Your Team. Your Support Partner.
At Symetri, our support is delivered by experienced professional and technical experts with over 30 years of industry expertise. We are proud to offer a consistently high standard of service, tailored to meet the needs of your business.
Our support services are designed to provide timely guidance and practical solutions, helping you minimise downtime and maintain productivity. With us, your investment is in safe hands.
Whether it’s a critical issue or everyday assistance, our team is committed to helping you resolve challenges quickly and keep your work moving forward, no matter the urgency.
Support you can measure
Handling thousands of support cases each year while achieving an industry-leading customer satisfaction score, our team consistently delivers results that set us apart.
Our Support Packages
Your Journey with Symetri
What Makes Symetri Support Different?
More Than Break/Fix Support
We help improve workflows, automate tasks, and enhance productivity.
Free Training & Knowledge Resources
Access learning tools to continuously upskill your team.
AI‑Enhanced Human Expertise
Got a question about how to work smarter? Ask us — your real AI‑assisted human support partner.
Proactive Guidance
Recommendations on best practices, updates, and time‑saving improvements.
Contact us
Please submit your enquiry here and a member of our team will get in touch.
Alternatively call 0345 370 1444