In-House Resource Limitations
Many organisations lack the internal capacity to manage growing IT demands. Without dedicated expertise, issues can go unresolved, systems run inefficiently, and risks increase.
IT Services
Managed IT Support
Stay productive, minimise downtime, and keep your teams supported with tailored IT support services for AECO and Manufacturing sectors.
Reliable, Responsive, and Scalable IT Support for AECO and Manufacturing
At Symetri, we understand that modern organisations rely on stable, high-performing IT systems to keep projects moving and teams productive. Our Managed IT Support services provide the expertise, monitoring, and day-to-day management your business needs to stay operational, secure, and efficient.
Your Challenges, Our Solutions
Unpredictable Downtime
Unexpected outages and performance issues can disrupt project delivery and productivity. Proactive monitoring and fast response times are essential to keep work flowing.
Increasing Cyber Threats
Security risks continue to rise. Businesses must ensure systems are patched, monitored, and protected — but this requires constant attention and specialist knowledge.
Scalability as Teams Grow
As businesses expand, their IT support needs change. Without a scalable support model, organisations struggle to maintain performance and service quality.
Managed IT Support Packages
We offer flexible support tiers designed to suit the needs of AECO and Manufacturing businesses, from essential coverage to fully managed support services. Each package includes clear SLAs, predictable pricing, and access to specialist expertise.
Unlimited Remote Support
Our team provides fast, reliable remote assistance with no limits on hours or support cases. Your users can contact us as often as needed, ensuring issues are resolved quickly and productivity stays high.
Remote Monitoring & Maintenance
We actively monitor your systems, networks, and infrastructure to identify issues before they impact your operations. Regular updates, patching, and optimisation ensure everything runs smoothly.
Onsite Support When Needed
For complex application issues or hardware-related problems, we offer onsite engineering support to get you up and running as quickly as possible.
Change Management
We handle the scheduling and implementation of user and system changes, including device provisioning, permission updates, and system upgrades. Our structured approach ensures smooth transitions, consistent configurations, and minimal disruption, helping your teams stay productive and secure.
Managed Backup & Recovery
Our team assists with backup monitoring, validation, and recovery to ensure your data remains protected and accessible when you need it.
WHY SYMETRI
Symetri delivers Managed IT Support services designed around the needs of design, engineering, and manufacturing organisations. Our approach blends technical expertise with industry understanding — enabling your teams to work confidently and efficiently.
UK & Ireland Support Coverage
Our IT support services are delivered by teams based across the UK & Ireland, ensuring local knowledge, fast response times, and consistent service throughout the region.
Responsive Service Desk with Fixed SLAs
We operate a proactive, responsive service desk supported by clearly defined service levels, giving you predictable response and resolution times for complete peace of mind.
Outstanding Customer Satisfaction
With a CSAT/NPS score of 82 — described as “incredible for this industry” by our ISO 9001 auditor — we are committed to delivering a consistently high-quality service that our customers trust.
Regular Technical Business Reviews (TBRs)
We run structured TBRs to align your IT environment with your business strategy, ensuring continuous optimisation, clear planning, and long-term value.
Vendor-Agnostic Approach
We work with industry-leading technology providers to recommend solutions that genuinely fit your needs — not just the default option.
Tailored Support Models
From fully managed services to hybrid support, we tailor solutions to your workflows, systems, and long-term goals.
Our Partners
Meet the Experts
Josh Timmins
Technical Advisory Team Leader
Jim Bailey
IT Consultant
Barrie Elliott
IT Consultant
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