ilean – the AI agent for manufacturing service organisations

Ilean is an AI-powered troubleshooting assistant designed for industrial service and maintenance teams. It helps users quickly find answers, solve problems, and access relevant knowledge from existing company data.

Ilean connects to your existing data sources — such as technical documentation, service tickets, and operational knowledge — and uses AI to provide clear, context-based answers in real time.

Ilean works with:

• Technical documentation and manuals
• Service and maintenance tickets
• Internal knowledge bases

There is no need to create new content — it builds on what you already have.

Ilean is used by:

• Maintenance technicians and service teams (daily troubleshooting support)
• Service managers and leaders (efficiency and performance improvement)
• Organisations managing complex equipment and distributed service operations

• Faster troubleshooting and issue resolution
• Reduced downtime
• Better use of existing knowledge
• More consistent service quality
• Faster onboarding of new technicians

Ilean can typically be deployed in a matter of weeks. Many organisations begin with a pilot project to demonstrate value quickly.

No. Ilean is designed for ease of use:

• Ask questions in natural language
• Receive clear, actionable answers
• No special training required

No. Ilean works alongside your current systems and integrates with your existing data environment.

Ilean captures and structures knowledge from documentation, tickets, and user interactions, making it accessible across teams and preventing knowledge loss when experienced employees leave.

Yes. Ilean is designed for enterprise environments with controlled access and strong data governance. Your data remains secure and is not exposed externally.

Yes. A pilot is the recommended first step. It allows you to test ilean in a specific use case and quickly validate its impact.