Product Portfolio Support Matrix

Ensuring your technology enables you to stay productive

Product Portfolio Support Matrix

We provide various levels of support services depending on the product itself, the skills and capability of our technical staff and to suit the customers varying technical needs. Our support services are designed to provide help and advice when needed in order to minimise downtime, stay productive and to ensure your customers get the best out of their technology investment.

AEC Authoring Applications Supported
*45 Day FOC
Up and Running
Productivity
Productivity Plus

3DS Max

AutoCAD / AutoCAD LT

Revit / Revit LT

Civil 3D

AutoCAD Map 3D

Infraworks

Advance Steel

Insight

FormIT Pro

Autodesk Rendering

Vehicle Tracking

Fabrication CADmep

DWG Trueview

**SketchUp Pro

AEC Collaboration Tools Supported
*45 Day FOC
Up and Running
Productivity
Productivity Plus

Autodesk Drive

BIM 360 Docs

BIM 360 Design

BIM 360 Build

BIM 360 Coordinate

BIM 360 Team

BIM 360 Glue

BIM 360 Field

Autodesk Collaborate / Collaborate Pro

Autodesk Docs

AEC Specialised Tools Supported
*45 Day FOC
Up and Running
Productivity
Productivity Plus

AutoCAD - Architecture Specialised Toolsets

AutoCAD - Electrical Specialised Toolsets

AutoCAD - Map 3D Specialised Toolsets

AutoCAD - Mechanical Specialised Toolsets

AutoCAD - MEP Specialised Toolsets

AutoCAD - Plant 3D Specialised Toolsets

AutoCAD - Raster Design Specialised Toolsets

Structural Bridge Design

Navisworks Manage

ReCap Pro

Dynamo Studios

Robot Structural Analysis Professional

**Enscape

**Vray

BlueBeam

ClearEdge

**Ideate (BimLink, Explorer, Sticky)

**Briab BIMFire

**Cad Checker

**Naviate

**Pinnacle Lite

Pinnacle Series (incl. Autodesk Content)

* Licensing and Autodesk Account troubleshooting support only.
** Products only or also supported as part of their application subscription if purchased directly from Symetri.

MFG CAD Applications Supported
*45 Day FOC
Bronze
Silver
Gold

3DS Max

AutoCAD / AutoCAD LT

**Inventor / Inventor LT

Inventor Tolerance Analysis

Inventor Nesting

Infraworks

Fusion 360

Factory Design Utilities

Navisworks Manage

ReCap Pro

Autodesk Rendering

DWG Trueview

AutoCAD Electrical

AutoCAD Mechanical

AutoCAD Raster Design

MFG Data Tools Supported
*45 Day FOC
Bronze
Silver
Gold

Autodesk Vault Basic

Autodesk Vault Client

Autodesk Vault Server

Autodesk Vault Workgroup

Autodesk Vault Professional

MFG Simulation Applications Supported
*45 Day FOC
Bronze
Silver
Gold

Inventor FEA

Dynamic SIM

Inventor Nastran

Simsolid

CFD

MFG Make Applications Supported
*45 Day FOC
Bronze
Silver
Gold

Inventor CAM

Fusion CAM

MFG Advanced Applications Supported
*45 Day FOC
Bronze
Silver
Gold

Powermill

Feature CAM (not including PowerShape or PowerInspect)

* Licensing and Autodesk Account troubleshooting support only.
** iLogic code not written by Symetri is not supported.

IT Hardware Supported
Product Type
Bronze Plus
Silver
Gold

Dell

Server, Storage, Network & Client

HP

Server, Storage, Network & Client

Lenovo

Client

Microsoft

Client

OEM

i.e Boxx, WS, Acer, Toshiba

SonicWALL

Firewalls

Synology

NAS Devices

QNAP

NAS Devices

Draytek

Routers

Cisco

Meraki

Tp-Link

WAP & Network

Netgear

WAP & Network

Zyxel

Routers & Network

IT Software Supported
Product Type
Bronze Plus
Silver
Gold

Windows Server

Operating System

Windows

Operating System

Mac OS

Operating System

VMWare

Hypervisor

Hyper-V

Hypervisor

Nutanix AHV

Hypervisor

Symetri CQ

Microsoft Azure

Microsoft 365

Datto

Microsoft Exchange Server

Microsoft Office

Adobe

Cisco Duo

Cisco Umbrella

Nutanix Frame

SonicWALL Net extender

HP RGS

Barracuda Email Filtering

Websense

Symantec AV

MacAfee AV

Sophos AV

Contact us

Please submit your enquiry here and a member of our team will get in touch.
Alternatively call 0345 370 1444

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