Product Portfolio Support Matrix
Ensuring your technology enables you to stay productive
Product Portfolio Support Matrix
We provide various levels of support services depending on the product itself, the skills and capability of our technical staff and to suit the customers varying technical needs. Our support services are designed to provide help and advice when needed in order to minimise downtime, stay productive and to ensure your customers get the best out of their technology investment.
AEC Collaboration Tools Supported
*45 Day FOC
Up and Running
Productivity
Productivity Plus
Autodesk Drive
BIM 360 Docs
BIM 360 Design
BIM 360 Build
BIM 360 Coordinate
BIM 360 Team
BIM 360 Glue
BIM 360 Field
Autodesk Collaborate / Collaborate Pro
Autodesk Docs
AEC Specialised Tools Supported
*45 Day FOC
Up and Running
Productivity
Productivity Plus
AutoCAD - Architecture Specialised Toolsets
AutoCAD - Electrical Specialised Toolsets
AutoCAD - Map 3D Specialised Toolsets
AutoCAD - Mechanical Specialised Toolsets
AutoCAD - MEP Specialised Toolsets
AutoCAD - Plant 3D Specialised Toolsets
AutoCAD - Raster Design Specialised Toolsets
Structural Bridge Design
Navisworks Manage
ReCap Pro
Dynamo Studios
Robot Structural Analysis Professional
**Enscape
**Vray
BlueBeam
ClearEdge
**Ideate (BimLink, Explorer, Sticky)
**Briab BIMFire
**Cad Checker
**Naviate
**Pinnacle Lite
Pinnacle Series (incl. Autodesk Content)
* Licensing and Autodesk Account troubleshooting support only.
** Products only or also supported as part of their application subscription if purchased directly from Symetri.
MFG CAD Applications Supported
*45 Day FOC
Bronze
Silver
Gold
3DS Max
AutoCAD / AutoCAD LT
**Inventor / Inventor LT
Inventor Tolerance Analysis
Inventor Nesting
Infraworks
Fusion 360
Factory Design Utilities
Navisworks Manage
ReCap Pro
Autodesk Rendering
DWG Trueview
AutoCAD Electrical
AutoCAD Mechanical
AutoCAD Raster Design
MFG Data Tools Supported
*45 Day FOC
Bronze
Silver
Gold
Autodesk Vault Basic
Autodesk Vault Client
Autodesk Vault Server
Autodesk Vault Workgroup
Autodesk Vault Professional
MFG Simulation Applications Supported
*45 Day FOC
Bronze
Silver
Gold
Inventor FEA
Dynamic SIM
Inventor Nastran
Simsolid
CFD
MFG Make Applications Supported
*45 Day FOC
Bronze
Silver
Gold
Inventor CAM
Fusion CAM
MFG Advanced Applications Supported
*45 Day FOC
Bronze
Silver
Gold
Powermill
Feature CAM (not including PowerShape or PowerInspect)
* Licensing and Autodesk Account troubleshooting support only.
** illogic code not written by Symetri is not supported.
IT Hardware Supported
Product Type
Bronze Plus
Silver
Gold
Dell
Server, Storage, Network & Client
HP
Server, Storage, Network & Client
Lenovo
Client
Microsoft
Client
OEM
i.e Boxx, WS, Acer, Toshiba
SonicWALL
Firewalls
Synology
NAS Devices
QNAP
NAS Devices
Draytek
Routers
Cisco
Meraki
Tp-Link
WAP & Network
Netgear
WAP & Network
Zyxel
Routers & Network
IT Software Supported
Product Type
Bronze Plus
Silver
Gold
Windows Server
Operating System
Windows
Operating System
Mac OS
Operating System
VMWare
Hypervisor
Hyper-V
Hypervisor
Nutanix AHV
Hypervisor
Symetri CQ
Microsoft Azure
Microsoft 365
Datto
Microsoft Exchange Server
Microsoft Office
Adobe
Cisco Duo
Cisco Umbrella
Nutanix Frame
SonicWALL Net extender
HP RGS
Barracuda Email Filtering
Websense
Symantec AV
MacAfee AV
Sophos AV
Contact us
Alternatively call: 0345 370 1444