Product Portfolio Support Matrix

Ensuring your technology enables you to stay productive

Product Portfolio Support Matrix

We provide various levels of support services depending on the product itself, the skills and capability of our technical staff and to suit the customers varying technical needs. Our support services are designed to provide help and advice when needed in order to minimise downtime, stay productive and to ensure your customers get the best out of their technology investment.

3DS Max

AutoCAD / AutoCAD LT

Revit / Revit LT

Civil 3D

AutoCAD Map 3D

Infraworks

Advance Steel

Insight

FormIT Pro

Autodesk Rendering

Vehicle Tracking

Fabrication CADmep

DWG Trueview

**SketchUp Pro

Autodesk Drive

BIM 360 Docs

BIM 360 Design

BIM 360 Build

BIM 360 Coordinate

BIM 360 Team

BIM 360 Glue

BIM 360 Field

Autodesk Collaborate / Collaborate Pro

Autodesk Docs

AutoCAD - Architecture Specialised Toolsets

AutoCAD - Electrical Specialised Toolsets

AutoCAD - Map 3D Specialised Toolsets

AutoCAD - Mechanical Specialised Toolsets

AutoCAD - MEP Specialised Toolsets

AutoCAD - Plant 3D Specialised Toolsets

AutoCAD - Raster Design Specialised Toolsets

Structural Bridge Design

Navisworks Manage

ReCap Pro

Dynamo Studio

Robot Structural Analysis Professional

**Enscape

**Vray

BlueBeam

ClearEdge

**Ideate (BimLink, Explorer, Sticky)

**Briab BIMFire

**Cad Checker

**Naviate

**Pinnacle Lite

Pinnacle Series (including Autodesk Content)

* Licensing and Autodesk Account troubleshooting support only.
** Products only or also supported as part of their application subscription if purchased directly from Symetri.

3DS Max

AutoCADAutoCAD LT

**Inventor / Inventor LT

Inventor Tolerance Analysis

Inventor Nesting

Fusion Core

Factory Design Utilities

Navisworks Manage

ReCap Pro

Autodesk Rendering

DWG Trueview

AutoCAD Electrical

AutoCAD Mechanical

AutoCAD Raster Design

Autodesk Vault Basic

Autodesk Vault Client

Autodesk Vault Server

Autodesk Vault Workgroup

Autodesk Vault Professional

Inventor FEA

Dynamic SIM

Inventor Nastran

Simsolid

CFD

Inventor CAM

Fusion CAM

Powermill

Feature CAM (not including PowerShape or PowerInspect)

* Licensing and Autodesk Account troubleshooting support only.
** illogic code not written by Symetri is not supported.

Server OS Microsoft Windows Server (Microsoft Supported Versions Only)
Workstation OS Microsoft Windows (Microsoft Supported Versions Only)
Apple OS (Apple Supported Versions Only)
Routers Draytek
Firewalls SonicWall
Draytek
Secure Access/Web Gateway SonicWall SMA
Switches HP
Dell
Cisco
FS
Netgear
TP-Link
Wireless Access Points SonicWall
Cisco Meraki
Netgear
Ubiquiti
TP-Link
VPN/Remote Access Sonicwall NetExtender
Draytek Smart VPN Client
Teamviewer
Remote Graphics Software HP Anyware
Storage  NAS Synology
QNAP
SAN/DAS HP
Dell
UPS APC
Physical Servers HP
Dell
Virtualisation Hosts Vmware
Microsoft Hyper-V
Nutanix AHV
Cloud Computing Microsoft Azure
Security Software Anti-Virus/Anti-Malware Webroot
Windows Defender
DNS Filtering/Protection Webroot
Cisco Umbrella
Ransomware Detection DATTO
Web Filtering Webroot
Email Filtering Barracuda
Microsoft Defender
MFA Cisco Duo
Mail & Teams Archiving Cryoserver
Caching Technology Panzura
Line of Business (LOB) Cloud/SaaS or On-Prem Applications Office 365
Adobe Creative Cloud
Veeam
DATTO BCDR
DATTO Saas Protection
Microsoft Azure (MARS)
Synology Active Backup
Veritas Backup Exec
HP
Dell
Lenovo
CQI
DATTO

*Business / Enterprise Hardware & Applications Only

Contact us

Please submit your enquiry here and a member of our team will get in touch.
Alternatively call 0345 370 1444