Product Portfolio Support Matrix
Ensuring your technology enables you to stay productive
Product Portfolio Support Matrix
We provide various levels of support services depending on the product itself, the skills and capability of our technical staff and to suit the customers varying technical needs. Our support services are designed to provide help and advice when needed in order to minimise downtime, stay productive and to ensure your customers get the best out of their technology investment.
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Infraworks |
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Insight |
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FormIT Pro |
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Autodesk Rendering |
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Fabrication CADmep |
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DWG Trueview |
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Autodesk Drive |
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BIM 360 Coordinate |
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BIM 360 Team |
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BIM 360 Glue |
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BIM 360 Field |
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AutoCAD - Architecture Specialised Toolsets |
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AutoCAD - Electrical Specialised Toolsets |
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AutoCAD - Map 3D Specialised Toolsets |
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AutoCAD - Mechanical Specialised Toolsets |
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AutoCAD - MEP Specialised Toolsets |
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AutoCAD - Plant 3D Specialised Toolsets |
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AutoCAD - Raster Design Specialised Toolsets |
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Structural Bridge Design |
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Navisworks Manage |
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ReCap Pro |
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Dynamo Studio |
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Robot Structural Analysis Professional |
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**Enscape |
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**Vray |
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ClearEdge |
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**Ideate (BimLink, Explorer, Sticky) |
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**Briab BIMFire |
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**Naviate |
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Pinnacle Series (including Autodesk Content) |
* Licensing and Autodesk Account troubleshooting support only.
** Products only or also supported as part of their application subscription if purchased directly from Symetri.
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**Inventor / Inventor LT |
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Inventor Tolerance Analysis |
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Inventor Nesting |
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Factory Design Utilities |
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Navisworks Manage |
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ReCap Pro |
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Autodesk Rendering |
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DWG Trueview |
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AutoCAD Mechanical |
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Autodesk Vault Basic |
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Autodesk Vault Client |
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Autodesk Vault Server |
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Autodesk Vault Workgroup |
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Inventor FEA |
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Dynamic SIM |
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Inventor Nastran |
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CFD |
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Fusion CAM |
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Feature CAM (not including PowerShape or PowerInspect) |
* Licensing and Autodesk Account troubleshooting support only.
** illogic code not written by Symetri is not supported.
| Server OS | Microsoft Windows Server (Microsoft Supported Versions Only) | |
| Workstation OS | Microsoft Windows (Microsoft Supported Versions Only) | |
| Apple OS (Apple Supported Versions Only) | ||
| Routers | Draytek | |
| Firewalls | SonicWall | |
| Draytek | ||
| Secure Access/Web Gateway | SonicWall SMA | |
| Switches | HP | |
| Dell | ||
| Cisco | ||
| FS | ||
| Netgear | ||
| TP-Link | ||
| Wireless Access Points | SonicWall | |
| Cisco Meraki | ||
| Netgear | ||
| Ubiquiti | ||
| TP-Link | ||
| VPN/Remote Access | Sonicwall NetExtender | |
| Draytek Smart VPN Client | ||
| Teamviewer | ||
| Remote Graphics Software | HP Anyware | |
| Storage | NAS | Synology |
| QNAP | ||
| SAN/DAS | HP | |
| Dell | ||
| UPS | APC | |
| Physical Servers | HP | |
| Dell | ||
| Virtualisation Hosts | Vmware | |
| Microsoft Hyper-V | ||
| Nutanix AHV | ||
| Cloud Computing | Microsoft Azure | |
| Security Software | Anti-Virus/Anti-Malware | Webroot |
| Windows Defender | ||
| DNS Filtering/Protection | Webroot | |
| Cisco Umbrella | ||
| Ransomware Detection | DATTO | |
| Web Filtering | Webroot | |
| Email Filtering | Barracuda | |
| Microsoft Defender | ||
| MFA | Cisco Duo | |
| Mail & Teams Archiving | Cryoserver | |
| Caching Technology | Panzura | |
| Line of Business (LOB) Cloud/SaaS or On-Prem Applications | Office 365 | |
| Adobe Creative Cloud | ||
| Veeam | ||
| DATTO BCDR | ||
| DATTO Saas Protection | ||
| Microsoft Azure (MARS) | ||
| Synology Active Backup | ||
| Veritas Backup Exec |
| HP | ||
| Dell | ||
| Lenovo |
| DATTO |
*Business / Enterprise Hardware & Applications Only
Contact us
Please submit your enquiry here and a member of our team will get in touch.
Alternatively call 0345 370 1444